Returns & Exchanges

At Our Place, we want you to love your kitchen essentials, which is why we offer a 100-day trial period for all cookware and dinnerware. If you are not completely satisfied, we provide free returns and easy exchanges to ensure your home is filled with pieces you truly enjoy.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Choose Your Option

  Select whether you would like to exchange your item for a different color, receive store credit, or get a full refund to your original payment method.

• 3.
  Print and Pack

  Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely back at our warehouse.

• 4.
  Drop Off and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy as we process your return within 7-10 business days.